Shipping policy

Shipping Policy

Thank you for choosing Refined With Caroline! We strive to get your skincare products to you as quickly and safely as possible. Below you’ll find our shipping details.

Processing Time

Orders are typically processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. Please note, processing times may be slightly longer during peak seasons or promotional periods.

Shipping Rates & Delivery Times

Shipping will be calculated at checkout. Shipping discounts are not eligible for Alaska and Hawaii.

Please note that delivery times are estimates and may vary depending on your location or external factors such as weather conditions or delays by the carrier.

Shipping Locations

We currently ship to all addresses within the United States of America. Unfortunately, we do not offer international shipping at this time.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number, so you can keep an eye on your package’s progress. If you have not received a tracking number or have any concerns, please reach out to our customer service team.

Incorrect or Missing Information

Please ensure that the shipping address provided is correct. We are not responsible for lost or delayed packages due to incorrect address details provided during checkout.

Lost or Damaged Items

If your order is lost or damaged during transit, please contact us immediately at skinbycarolinerockhill@gmail.com, and we will work with you to resolve the issue. We may require photographic evidence for damaged items.